About Central Hospital for Veterinary Medicine
Central Hospital for Veterinary Medicine is a 24-hour veterinary emergency and referral hospital with over 200 employees and locations in North Haven and Guilford, CT. Central Hospital sees emergencies seven days a week, and also schedules appointments for specialties such as internal medicine, surgery, physical rehabilitation, ophthalmology, and oncology.
Lynn Acquarulo, Accounts Payable Manager at Central Hospital for Veterinary Medicine, shares her experience using the Practice Management Bridge® patient payment and engagement solution:
Convenient Refund Processes
“We require a deposit when patients are admitted to the hospital, and when the final bill is less than that amount, we have to refund the client. With Practice Management Bridge, we don’t have to ask the client for their card number or call them to issue the refund. It’s especially helpful when a beloved pet is deceased; we can just process the refund without the pet owner having to worry about the financial transaction. Refunds in one click have made things much, much easier.”
“It was very professional and a very smooth transition. The implementation specialist was my main contact and she just got everything I needed done. We were up and running within a couple of days.”
Personalized Account Management
“It’s very nice to have someone dedicated to us. When I send an email to our strategic account manager, she emails me right back. I don’t have to call a 1-800 number or talk to a different person every time. I have somebody who knows what our setup is and how we work.”
On-Demand Technical Support
“We have access to customer service and technical support teams. They’re always there. I’ve had a good experience.”
Learn how the Practice Management Bridge platform can benefit your veterinary practice.
To learn more about how Practice Management Bridge helped to improve the office workflow and payments process of Central Hospital for Veterinary Medicine, download a PDF of our client testimonial or get started with Rectangle Health today.