CrossRoads Counseling Center is a behavioral health organization in Hickory, North Carolina, with 21 providers. The organization was searching for peace of mind in organizational compliance and wanted a solution that combined technology with strategic guidance to help meet HIPAA and OSHA requirements.
After participating in a complimentary HIPAA training offered by Rectangle Health, CrossRoads Counseling implemented Bridge™ Compliance to simplify day-to-day compliance operations. The organization quickly brought staff training up to date, implemented critical IT security standards, and developed a sustainable compliance management strategy.
Key Results
- Immediately brought staff training up to date.
- Implemented critical IT security standards.
- Organized and digitized compliance tasks.
- Achieved a consistent HIPAA Risk Assessment score of 100%.
Key Features
- Customized and regulated policies and procedures.
- Digital, on-demand HIPAA and OSHA training for staff.
- Digitized Business Associate Agreements.
- Access to an engaged customer support team.
If anything happens when it comes to compliance, I know Rectangle Health will help and support us instead of having to carry that all on our own. I don’t know that you can put a price tag on that.
Alisa Buchanan
Practice Manager, CrossRoads Counseling Center
Navigating Compliance Challenges
CrossRoads Counseling Center was looking for a solution to reduce its compliance workload. As a busy 21-provider behavioral health organization, the practice was focused on serving clients while managing the many responsibilities that come with operating a growing healthcare organization.
Although staff spent between eight and ten hours per month on compliance activities, leadership recognized that some critical requirements were still falling behind. Concerns about potential fines, data breaches, and reputational damage drove the organization to seek a better solution.
We were scared that we weren’t doing things right. It was just way beyond my abilities or time to do many compliance tasks. There were still accounts payable, payroll, HR, and all the other things that had to be handled daily. I didn’t have a lot of time to investigate or get trained.
Alisa Buchanan
Practice Manager, CrossRoads Counseling Center
CrossRoads Counseling needed a partner that could provide both compliance technology and expert guidance. The organization wanted to simplify HIPAA and OSHA compliance while ensuring processes could easily scale as additional counselors joined the practice.
After receiving an invitation to a complimentary HIPAA compliance training from Rectangle Health, Buchanan enrolled to learn more. The experience demonstrated the value of structured compliance education and led CrossRoads Counseling to adopt Bridge Compliance.
Achieving Elevated Assurance
Leveraging Bridge Compliance, CrossRoads Counseling streamlined the management of both HIPAA and OSHA compliance requirements.
Within one year, the organization increased its HIPAA compliance score from 40% to 100%, efficiently addressing staff training needs, implementing critical IT security standards, and strengthening overall organizational security.
The results also generated significant operational efficiencies. Monthly compliance management time decreased from as much as ten hours per month to approximately one hour per month.
With Bridge Compliance, the organization gained a centralized location for upcoming requirements, making compliance management more organized, proactive, and sustainable.
Enhancing Staff Readiness
While the free HIPAA training initially attracted CrossRoads Counseling to the platform, the extensive library of on-demand training courses ultimately became one of the solution’s most valuable features.
Unlike many vendors that focus solely on HIPAA education, Bridge Compliance offers broader compliance support and training resources that help organizations maintain regulatory readiness over time.
Staff members appreciate the flexibility of self-paced training, allowing them to complete courses between appointments or during available scheduling gaps. At the same time, management can easily track participation and identify opportunities for additional education.
Bridge Compliance automatically tracks upcoming training requirements and sends notifications when courses are due.
As a result, CrossRoads Counseling achieved 100% staff training completion across the organization.
Partnering for Progress
Beyond the software itself, CrossRoads Counseling benefited from working closely with a dedicated Rectangle Health Customer Success Manager.
Together, they identified important gaps in HIPAA and OSHA policies and procedures, prioritized compliance initiatives, and developed a plan to address outstanding requirements.
Our dedicated Customer Success Manager helped us prioritize and focus on what was most important. Then we started working down the list until we could get everything done.
Alisa Buchanan
Practice Manager, CrossRoads Counseling Center
Key initiatives included creating an updated inventory of devices, maintaining a workforce log, strengthening password management practices, and converting Business Associate Agreements into a digital format.
Throughout the process, Bridge Compliance provided the structure and organization necessary to manage these compliance activities efficiently.
Entering Their Compliance Maintenance Phase
Today, CrossRoads Counseling Center no longer struggles to keep pace with critical compliance requirements. Achieving a HIPAA Risk Assessment score of 100% demonstrates the organization’s commitment to security, privacy, and regulatory compliance.
With support from Bridge Compliance and ongoing guidance from Rectangle Health, the organization can quickly identify emerging compliance needs and focus on the most important activities first.
This proactive approach helps protect the practice from the consequences of data breaches and compliance failures while providing significantly greater peace of mind.
If anything happens, here’s this company that will help you and support you instead of having to carry that all on my own. I don’t know if you can put a price tag on that.
Alisa Buchanan
Practice Manager, CrossRoads Counseling Center
As CrossRoads Counseling Center continues to grow, the organization can rely on Bridge Compliance to support ongoing compliance management. What was once a significant administrative burden has become a manageable process, allowing the team to focus more time and energy on delivering high-quality therapy and behavioral health services to clients.
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