Automation speeds up payer payments
Slow insurance payments don’t just cause frustration—they create real barriers. As financial pressures intensify, every delayed payment tightens the squeeze on providers and staff.
For Great Lakes Dental Partners (GLDP), this challenge was compounded by managing insurance remits across 28 locations — juggling multiple payer portals, inefficient virtual card processes, and slow posting workflows, all of which delayed payments and drained resources.
PayerSync™ by Rectangle Health transformed that reality. By automating payment routing and posting, consolidating digital Explanation of Payments (EOPs), and delivering real-time visibility to GLDP’s revenue cycle team, PayerSync cut payment delays from weeks to just days.
This boost in efficiency reduced manual workloads and accelerated provider payments—helping GLDP maintain financial strength and focus on delivering quality care.
Bringing order to operational chaos
Insurance payment processing remains a significant operational burden for healthcare organizations—especially those managing multiple locations. Each payer has its own rules, with varied remit formats and disbursement methods.
Some payers offer instant payments at a premium, while others rely on manual, time-intensive processes that are more cost-effective.
This fragmentation causes delays, increases administrative workload, and disrupts cash flow—making it challenging for revenue cycle teams to maintain efficiency and ensure timely reimbursement for providers.
As a 28-location dental service organization (DSO), GLDP experienced these obstacles firsthand. “In dental, the payment process is full of friction,” said Donna Ramadan, VP of Revenue Cycle and Compliance. “Every payer has its own rules, and nothing feels standardized. It often seems like the goalposts keep moving.”
To bring order to the chaos, GLDP implemented PayerSync — Rectangle Health’s electronic payer payments solution. Now, insurance payments are processed digitally, securely encrypted, and fully HIPAA compliant, with funds transferred directly to their bank account.
By electronically routing payments, automatically posting remits, and consolidating EOPs into a unified format, PayerSync has drastically reduced payment delays and eliminated manual steps that once took hours.
How PayerSync transformed DSO operations
PayerSync’s ability to expose claim IDs and normalize remittance formats made an immediate impact for GLDP’s posting team. “Now it takes seconds to post what used to take minutes,” Donna said. “That improvement has been transformative.”
By automating post-adjudication workflows, GLDP gained more than just efficiency — they reclaimed valuable time, increased operational visibility, and built momentum to better support their providers and patients.
Ready to transform your operations? Book a PayerSync demo.