3 Rivers Pediatric Dentistry (3RPD) is a thriving pediatric dental practice in Montana, providing compassionate care to children, teens, and patients with special needs for over 6 years. Staffed by 18 team members, including two doctors, 3RPD is known for its patient-centered approach, providing a relaxed, child-friendly environment while seeing 40-95 patients daily.
By integrating both Bridge™ Payments and Bridge™ Compliance into their operations, 3RPD has leveraged the Practice Management Bridge® platform to streamline payment processing and compliance management. This combination of solutions has helped reduce vendor overhead, lower operational costs, and improve efficiency across their practice.
Key Results
- Decreased payment processing costs.
- Enhanced patient payment convenience.
- Reduced outstanding balances.
- Reclaimed time and budget on compliance training.
- Simplified vendor management.
Key Solution Attributes
- Lower processing fees.
- Multi-workstation payment processing.
- Automated compliance training.
- Centralized platform for payment and compliance management.
When you’re paying for multiple platforms, being able to consolidate everything into one system with a single fee makes a huge difference. It simplifies your overhead and eliminates the extra costs of managing separate services.
Angie Winters
Practice Manager, 3 Rivers Pediatric Dentistry
Enhancing Payment Convenience for Patients and Staff
When 3 Rivers Pediatric Dentistry sought a new payment processing solution, their top priorities were low fees, transparency, and a seamless integration with their EMR system, Open Dental. Bridge Payments caught their attention by offering a straightforward, cost-effective system with no hidden fees.
“Most people don’t write checks anymore, so paying high fees on every transaction, including insurance payments, adds up quickly,” Angie says.
“Now with Bridge Payments, the credit card processing has been great, and our fees are competitive.”
A major advantage for 3RPD has been the ability to process payments at multiple workstations, helping to efficiently manage patient flow.
“Nobody wants a long checkout line,” Angie adds.
Being able to process payments over the phone, handle multiple payments at once, and offer online payments is a huge advantage.
Angie Winters
Practice Manager, 3 Rivers Pediatric Dentistry
The online payment feature has also been a key benefit. Angie understands the convenience of offering patients the ability to pay after hours. “We’ve seen a reduction in outstanding balances because patients can pay when it’s convenient for them,” she explains.
Customized QR codes on statements further simplify the payment process for families.
With more accessible payment options, 3RPD has boosted time-of-service collections and reduced outstanding balances, all while maintaining efficient operations.
Ensuring Consistent Compliance Without the Hassle
As 3 Rivers Pediatric Dentistry grew, managing compliance became increasingly complex. Already benefiting from the efficiency of Bridge™ Payments, Angie recognized the need to simplify compliance training as well.
This led to the adoption of Bridge Compliance, which is also integrated within the Practice Management Bridge platform. With both tools in one place, managing operations became more streamlined.
Before adopting Bridge Compliance, the team relied on outside trainers for HIPAA and OSHA courses—a process that was time-consuming, costly, and made onboarding new employees challenging.
“Our previous training was a half-day course with an outside trainer, costing us time and money,” Angie recalls. “On a typical two-doctor day, we’d lose around 45 patients and still have to pay for the trainer, so the savings in both time and money have been significant.”
With Bridge Compliance, 3RPD found a solution that automated HIPAA and OSHA training, making it much easier to stay compliant. The platform’s self-paced courses allowed staff to complete training at their convenience, reducing disruptions to daily operations.
“Now, I can simply email the courses to new staff, and within 2-3 weeks, they’re compliant,” Angie adds. The ease and efficiency of Bridge™ Compliance has allowed 3RPD to maintain compliance while saving valuable time and money, ensuring the practice runs smoothly and the team remains protected.
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