Little Rock Family Dentistry (LRFD) is a leading, privately-owned dental practice in Arkansas, employing over 100 staff members, including 15 doctors and 17 hygienists, across multiple physical and remote locations. Specializing in endodontics, oral surgery, general dentistry, and prosthodontics, they manage a complex operation that requires strong compliance oversight.
To keep up with the growing demands of their practice, LRFD turned to Bridge™ Compliance within Practice Management Bridge® as their ideal solution. The platform’s digital training, centralized policy management, and streamlined tracking allow them to efficiently meet compliance requirements, safeguard their practice, and maintain their reputation for safety—essential for the state’s largest dental practice.
Key Results
- Simplified compliance management.
- Updated and tracked HIPAA and OSHA trainings for all employees.
- Automated incident reporting.
- 100% HIPAA Risk Assessment score.
Key Solution Attributes
- Digital, self-guided compliance trainings.
- Trackable requirements.
- Centralized policy organization.
- Robust customer support.
The way we used to do compliance was nothing like we do now. Bridge™ Compliance has helped me be better for our team’s health and safety.
Lauren Malott
Chief Operating Officer, Little Rock Family Dentistry
Enhanced Efficiency Through Coordinated Compliance
As LRFD expanded with two new practices and a team of more than 100 employees, COO Malott recognized the need to evolve their compliance processes. Managing HIPAA and OSHA requirements for such a large staff would have likely required a full-time position dedicated solely to compliance. Malott knew that leveraging technology was key to streamlining operations and achieving their goals more efficiently.
“We were in a transitional period of becoming a digital team,” said Malott at that time. A key part of this shift was adopting a comprehensive digital approach to compliance management. To support this transition, LRFD implemented Bridge™ Compliance, which simplified their efforts in managing HIPAA and OSHA training, storing policies digitally, and protecting their practice.
Having to manage compliance for over 100 employees would have been a lot had we not begun using Bridge™ Compliance. It really streamlined our processes and cut down on a lot of manual work.
Lauren Malott
Chief Operating Officer, Little Rock Family Dentistry
With the platform, LRFD automated incident reporting, reduced manual data entry, and freed up time spent on tracking trainings and assessments. This not only ensured compliance was always up to date but also allowed Malott to focus on the well-being of the practice and its employees, rather than getting bogged down in paperwork.
Staff Training, Simplified
After experiencing rapid growth, not all LRFD employees were up to date on required HIPAA and OSHA trainings. Now, with Bridge™ Compliance’s platform, Malott can track each employee’s progress in real time, giving her necessary visibility into compliance across the organization.
This level of oversight begins on day one. When a new hire joins LRFD, compliance is prioritized right from the start. “New employees sit in an office across from me and complete their compliance training on day one,” said Malott, noting how her onboarding process has evolved since working with Bridge™ Compliance.
HIPAA and OSHA require annual training for all employees, and managing this for 100 staff members would be a major challenge. Now, Malott streamlines the process by scheduling training on each employee’s hire anniversary, with all progress tracked in one centralized platform. The doctors at LRFD also appreciate earning continuing education credits, while all employees benefit from regular refreshers on ever-changing regulations.
Tracking staff training has never been easier for Malott. “I love the notifications,” she says, referring to the alerts she gets when training is due or overdue. With Bridge™ Compliance, she can quickly see who’s on track, making compliance management across the practice easier than ever.
A True Compliance Partnership
When Malott and LRFD first began their partnership with Bridge™ Compliance, she was intimidated by the implementation process.
“The idea of onboarding 100 employees was incredibly overwhelming. I knew it had to be done, but just thinking about it gave me serious anxiety. Then, when I spoke with the support team at Rectangle Health during implementation, they made it easy. Within two to three days, they had all the employees uploaded into the system. I was honestly amazed,” said Malott.
With direct access to support and 24/7 tech assistance, Malott is fully supported in maintaining and completing HIPAA and OSHA requirements—ensuring she never has to tackle compliance alone.
A Culture of Safety and Compliance
Implementing Bridge™ Compliance has become a key component of LRFD’s well-oiled operations, enhancing their commitment to safety and compliance. With its focus on both employee and patient protection, LRFD has established a culture of excellence where compliance is woven into the fabric of everything they do.
Honestly, I learned some stuff I didn’t know we needed to offer to our employees. It’s actually changed how I go about the hiring process and what I ask. It’s also helped me do better for our team’s health and safety.
Lauren Malott
Chief Operating Officer, Little Rock Family Dentistry
Little Rock Family Dentistry’s dedication to compliance has resulted in a flawless 100% score on their HIPAA Risk Assessment—an achievement that speaks to their elite status in managing operational excellence and patient safety.
“I think it gives some comfort to the employees who are coming on board with us that we are serious about health, compliance, and protection,” said Malott. With Bridge™ Compliance handling compliance, Malott can focus on other operational priorities, confident that their practice remains a model of security and efficiency.
Ready to Simplify Compliance?
Schedule a demo to see how Practice Management Bridge® can help simplify transactions and compliance management.