BREAKING FREE FROM PAYMENT BOTTLENECKS
As a single-location practice, the Immanuel Dental team prides itself on maintaining a loyal patient base. But behind the scenes, staff were stretched, and manual workflows were creating cash flow bottlenecks, impacting both patient payments and insurance reimbursements.
Lindsay Retzlaff, Lead Operations Manager, recalls the struggles.
“Every card payment had to be keyed in—no swiping allowed. Refunds were a hassle, and we kept endless paper receipts, making the process very tedious.”
Insurance reimbursements were also “a nightmare,” Lindsay says. Payments arrived by fax and mail, requiring long wait times and manual entry that often-caused inaccurate reports.
Seeing the need for change, Lindsay pushed for smarter solutions. With Practice Management Bridge® and PayerSync™ — both powered by Rectangle Health — Immanuel Dental reduced those repetitive tasks, gained better visibility, and increased revenue.
Flexible, digital payment options transformed patient collections, while insurance reimbursements accelerated from weeks to as fast as 48 hours.
“These tools save us time and bring more money into the practice. There are zero regrets.”
TRUSTING THE TEAM — AND Embracing Tech
Traditional payment workflows created major hurdles for Immanuel Dental, adding complexity and frustration to an already busy day. Lindsay knew it was time to modernize.
Like many well-established practices, the doctor was hesitant at first — worried about disrupting years of routine. Lindsay understood, saying, “Change is hard, especially when you don’t know what to expect or don’t think you have the bandwidth to switch. But once you do, it’s worth it.”
Trusting Lindsay and the team, the doctor now admits he’s glad they made the change, seeing clear improvements in both revenue and efficiency.
FAST PATIENT PAYMENTS WITH NO CHASING
Rigid patient payment options can quietly stall growth, especially as patients increasingly expect digital convenience and flexibility. For Lindsay, Practice Management Bridge stood out for its ease of use, strong compliance, and how well it met patient needs.
“Our patients feel more secure knowing we keep up with technology. It shows we’re staying current and paying attention,” she says.
Now, patients can pay online, by text, or through interest-free plans, offering much-needed flexibility. “It’s more convenient and helps them pay faster and more predictably,” Lindsay notes, especially as finances tighten for many.
While expanding payment options was important, limiting staff workload was just as crucial. Practice Management Bridge automates tracking, payment plans, and refunds, so Lindsay’s team isn’t burdened.
“It’s not just about getting paid quicker, it’s about peace of mind and having more time for our patients.”
FAST PAYER PAYMENTS WITH NO WAITING
While patient payments had improved, insurance reimbursements continued to be a hurdle. Payment delays, remittance inconsistencies, and unavoidable manual entry slowed cash flow and complicated reporting.
“Quick turnaround of insurance reimbursements is huge for keeping money flowing consistently, but we were waiting two or three weeks,” Lindsay says.
To address this, Immanuel Dental implemented PayerSync, enabling automatic direct deposits instead of paper checks and delivering detailed digital explanations of payments for each claim.
“When insurance payments come faster, I can send bills to patients for any remaining balances sooner, so the whole cash flow cycle is smoother.”
Improved accuracy and visibility cut time spent fixing errors and reconciling reports. “We used to spend so much time tracking down issues and now that burden’s gone, freeing staff time.”
THE IMPACT OF SMARTER TOOLS
The implementation of Practice Management Bridge and PayerSync didn’t just modernize Immanuel Dental’s payments and reimbursements, it transformed daily operations.
Processes that once took hours of manual work are now streamlined and reliable.
“PayerSync and Practice Management Bridge have truly transformed how we manage revenue, making the whole practice run smoother,” Lindsay confirms.
