Frequently Asked Questions (FAQs)

Rectangle Health is a leading technology company that excels in transforming patient payments and processes, financing discussions, patient engagement, and ensuring practice safety and compliance for medical, dental, and specialty practices. We offer holistic patient payment options, easy-to-use patient communications, unmatched industry approval rates for patient financing, office compliance, and more.

Practice Management Bridge® is our all-in-one platform that automates and improves day-to-day operations. It's scalable, so as you grow, staff in any location can easily and consistently manage scheduling, communicate with patients, collect payments, maintain compliance, and more. The best part is you can use Bridge across the patient journey and share data seamlessly with your existing practice management system. We have decades of success helping thousands of providers optimize their tech stack through growth and consolidation, with an immediate return on investment.

Founded in 1993 and based in Valhalla, New York, the Company serves more than 24,000 healthcare providers, including dental practices, medical practices, and a variety of specialty providers across the U.S. Today.

While we do function as a payment processor, Rectangle Health provides much more than that. We are also a premium software technology provider that focuses on providing solutions to specific problems in streamlining business operations, driving scalable and efficient growth, and effortlessly maintaining healthcare compliance.

Practice Management Bridge comes with many advantages:

• Reducing monthly billing and accounts receivable balances.
• Automatically posting payments to the patient ledger.
• Offering pre-authorized payment plans for recurring treatments.
• Providing card-on-file capabilities with full chargeback protection.
• Eliminating excess rates and fees charged by retail processors.
• Saving staff time in processing patient payments.

We offer Tap to Pay, Text to Pay, Balance Collect, Recurring Payment Plans, and Vaulting Cards. For more details on how these features can be beneficial to your practice, feel free to visit the resource center in your Practice Management Bridge.

Yes, we offer finance solutions through Health Finance Direct. For more details, we suggest contacting your account rep or our customer service team.

Processing fees apply to debit cards that don't have any rewards or frills associated with them, whereas card processing fees are charged for processing transactions involving reward-related cards.

Our business hours are Monday through Friday, from 9am - 5pm EST. If you are a customer in need of technical assistance, please call us at 1-800-337-3630 or email us care@rectanglehealth.com.

A secure and compliant platform.

Practice Management Bridge is developed and maintained at the highest standards for compliance and PCI to safeguard your practice, your protected health information, and your patients’ payment data.

HIPAA Compliant
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