Patients tend to book appointments weeks or months in advance. A lot can happen in a few weeks, not to mention a few months, and it’s possible that by the time their scheduled appointment rolls around, they’ve completely forgotten about it. Sending appointment reminders can cut down on no-shows and cancellations. Rectangle Health makes it easy.
Sending patients appointment reminders benefits them and your practice. One notable reason to send out reminders before appointments is that doing so can increase your practice’s revenue. When a patient cancels at the last minute or doesn’t show up for an appointment, you don’t have the time to fill the spot, leading to missed revenue.
Appointment reminders also help enhance the patient experience, especially if your practice charges a fee for no-shows. Individuals can formally cancel their appointments well in advance, avoiding the fee.
There’s an art to knowing when to send reminders. You don’t want to bombard the patient with too many messages, but you also don’t want to send them so few reminders that they miss their appointments. A sweet spot to aim for is to send three reminders — one a week before the appointment, and two more in the days leading up to the visit.
One potential reminder schedule is:
Patients need the details in their appointment reminders. The reminder should include everything necessary for them to find their appointment or make changes if needed. When creating your reminders, add:
Rectangle Health’s appointment notification feature within the Practice Management Bridge® platform helps you reduce your no-show rate by letting you set up a series of patient reminders and notifications. Keep patients in the loop while maximizing your practice’s revenue. Talk to us to learn more about how it works.