This fall’s release is about putting more of what your team needs in one place.
Bridge™ Payments brings sharper accuracy to Compliant Surcharging, from processor-specific rounding to refined HSA/FSA exemptions, so patient fees stay consistent across every payment workflow. PayerSync® now lets practices with eligible payer partners download original ECHO EOPs right alongside their payment details.
For multi-location groups, Bridge™ Compliance adds an Organization Dashboard that shows compliance status, scores, and task completion across every practice in a single view. And with refreshed Help Centers for Bridge Payments and Bridge Compliance, plus our new Security Trust Center, answers to your product, training, and security questions are available whenever you need them.
Compliant Surcharging Enhancements
We continue to enhance Compliant Surcharging with updates that improve fee calculation accuracy, payment method handling, and compliance support. Recent enhancements align surcharge calculations with processor-specific rounding requirements, further refine the application of surcharge exemptions for HSA/FSA cards, and strengthen debit card identification for stored payment methods.
These updates help ensure consistent surcharge experiences for patients while supporting accurate fee assessment across payment workflows.
Benefits
- Increase reliability and accuracy across surcharging workflows
- Help ensure compliant handling of exempt card types
- Reduce the risk of incorrect patient fees
- Support smooth, transparent patient payments
Support Refinement: Help Center
We continuously update and improve our Help Center to keep pace with enhancements to Bridge Payments. Access the latest training, documentation, and support resources directly through the Support and Help buttons to quickly find answers, learn about new features, and make the most of your experience.
Benefits
- Stay current with product updates
- Access the latest training and support resources
- Find answers faster with self-service tools
- Onboard new team members more efficiently
Visit the Bridge Payments Help Center
Virtual Masterclass
The Patient Payment Playbook
Join us Tuesday, October 20, from 12:00 to 1:00 p.m. ET, for The Patient Payment Playbook, a free virtual masterclass built on what we’ve learned from thousands of healthcare practices.
In one hour, we’ll walk through the habits behind faster collections:
- Why and how to make storing a card on file standard for every patient
- How online payments and text-to-pay get balances paid in minutes instead of months
- How interest-free payment plans turn “not now” into “yes”
We’ll also show how PayerSync takes the manual work out of payer and HSA-portal payments.
If you want to get paid faster on both the patient and payer side, save your seat.
PayerSync
Download ECHO EOPs
For eligible payer partners, you can now access and download original ECHO EOP documents directly from ECHO in PayerSync, keeping payment details and supporting documentation together in one place.
Benefits
- Review payment information with the original ECHO EOP at hand
- Keep supporting documentation in a single location
Bridge Compliance
Organization Dashboard
Organization Admins can now see compliance status, scores, and task completion across every practice location in one centralized dashboard. With organization-wide visibility and actionable insights in one place, teams can identify gaps sooner, strengthen oversight, and keep each location on track.
Benefits
- Monitor compliance across all locations from a single view
- Spot gaps earlier with organization-wide scores and task status
- Simplify oversight and keep locations on track
Compliance Help Center
The new Compliance Help Center puts guides, tutorials, and support in one place, so practices can look up answers themselves, any time.
Benefits
- Practices find answers faster
- Staff learn features on their own schedule
Visit the Compliance Help Center
All Practice Management Bridge
Security Trust Center
You can now find Rectangle Health’s security, compliance, and data protection details in one place, from quick overviews to technical specifics.
Benefits
- Get answers faster, on your own time
- Understand Rectangle Health’s security details with confidence