Time is the real bottom line
Green Pediatrics and Family Care is a high-volume practice serving pediatric, adolescent, and adult patients. Their focus on care for busy families means operations must move quickly and without unnecessary friction.
For Tamara Rikanovic, who oversees patient care operations, collections, and vendor decisions, time is the most valuable resource. As she puts it, “If something requires more time than it should, we let it go.”
That “let it go” mindset shaped how their practice evaluated its payment and reimbursement workflows — and why it became clear that something had to change.
How payments fell behind
In a pediatric and family care setting, the opportunity to collect is brief. Parents arrive focused on their children, often juggling multiple kids and tight schedules.
Once families leave the office, billing competes with everyday life. So if payments aren’t completed while parents are present and engaged, they’re far more likely to slip.
“It becomes a chase,” says Tamara.
At Green Pediatrics, even small delays added extra steps to the payment process, turning routine transactions into time-consuming follow-up work.
The extra administrative burden pulled staff attention away from patient care and slowed revenue. And over time, all those missed collections added up.
The practice’s payment platform could no longer keep up.
It was time to let it go.
Removing friction from patient payments
Green Pediatrics switched to Bridge Payments by Rectangle Health. The change removed friction where it mattered most to families.
QR codes, online bill pay, and a secure vault for storing cards on file, meant greater convenience — and fewer barriers — as parents moved through their day.
“This is the first online payment platform we’ve used that doesn’t require more information than it should,” Tamara notes. “Just the mandatory fields and that’s it.”
Payments became easier to complete at the point of care and as parents moved through their day, reducing the need for staff to make cumbersome collection calls.
Expanding Bridge Payments terminals and workflows beyond appointments to the provider’s on-site lab services, unlocked convenient, one-stop payments for busy families.
Within three months, Green Pediatrics increased online payment collections by 27%, reclaimed more than 20 hours per week from manual billing work, and freed up a front-desk role previously dedicated to payment follow-up.
With patient payments flowing, Tamara turned her attention to the other half of the revenue equation.
Ending reimbursement delays
On the insurance side, reimbursement delays were routine. Virtual cards arrived through the mail or as unreadable faxes, while manual tracking created gaps that were hard to close and easy to miss.
“We likely lost some payments, but the valuable time spent tracking and chasing would have exceeded the amount,” Tamara notes.
Then Green Pediatrics modernized payer payments and processes with PayerSync.
With PayerSync, insurance reimbursements stopped lagging behind care. Payments no longer stalled through multiple portals or manual processes — they arrived quickly and clean.
“Now there are no cracks at all,” Tamara explains.
Reimbursements that once took weeks now arrived almost immediately.
Payments are automated and deposited into the practice’s bank account, and each payment arrives digitally with its corresponding Explanations of Payment.
By eliminating the manual entry and reconciliation work, the practice saves 8 hours per week on insurance workflows and has greater confidence that reimbursements aren’t slipping through the cracks, even when Tamara isn’t there.
The impact of letting go
Combining Bridge Payments and PayerSync gave something back to Green Pediatrics they couldn’t afford to lose: time.
- Time to focus on patients instead of follow-ups
- Time for parents to focus on families, not payments
- Time for the practice to rededicate to growth
“Systems that help resolve payments quickly make a real difference,” said Tamara. “We all feel the impact.”
For Green Pediatrics and Family Care, protecting time isn’t just an operational win, it’s how they deliver better care to the families who depend on them.
Tamara’s advice on letting go: “If you don’t take the risk to change, you stay with a system that doesn’t work and you’re losing money.”
“These solutions have had a huge impact on our practice.”