Payment clarity in real time
Dr. LaKia Brown founded Back in Motion Sports and Chiropractic in 2022 with a clear vision: provide evidence-based, patient-centered care while avoiding the operational headaches she had witnessed in other clinics.
After seeing firsthand how difficult it was to track finances and manage collections, she knew from day one she needed smarter systems—tools built specifically for healthcare to streamline payments, reduce errors, and meet the expectations of today’s patients.
That’s when her trusted malpractice insurance provider, NCMIC, recommended Practice Management Bridge® (PMB) by Rectangle Health.
“When I first opened, I was immediately told to use Practice Management Bridge by NCMIC — and I have not had a fail yet. Their recommendation has been a godsend.”
That early decision remains central to how her practice runs smoothly and scales confidently.
She emphasizes that financial conversations with patients are never easy, but PMB helps remove the friction.
“Communication about finances is hard in general,” she says, “but with Practice Management Bridge, it makes it a little bit easier and makes people more willing to talk about it.”
She credits that shift to the platform’s flexibility — multiple payment options and clear, upfront choices that help patients feel more in control.
What stands out most? “Efficiency and ease of use,” she says. With real-time reporting, Dr. Brown finally has the financial visibility she lacked in previous workplaces.
“At other clinics, they’d give you year-end or quarterly numbers — sometimes incomplete. That’s not real-world. That’s very annoying. PMB gives me clarity in real time.”
Balancing efficiency with quality care
One of the biggest challenges Dr. Brown faced: delivering exceptional care while running an efficient, sustainable business. That’s why she prioritized technology that would ease administrative burdens and let her focus on what truly matters: her patients.
With experience in clinics where collections were frustrating and reporting was vague, Dr. Brown valued efficiency. PMB delivered real-time visibility, simplified daily tasks, and accelerated payment cycles — helping her reduce outstanding patient balances by 30% and create consistent monthly cash flow.
The platform’s reporting tools also give her a clear picture of financial performance and trends, helping her make stronger business decisions and reclaim time lost to manual processes.
The patient experience has improved, too — especially when it comes to flexibility and transparency. “Some patients prefer saving a card on file, while others choose traditional methods,” she says. “PMB gives everyone options they’re comfortable with.”
And patients notice: “They’ve told us they appreciate how smooth our billing process is compared to other offices — it’s faster, more reliable, and they really appreciate the flexibility of the payment options.”
For Dr. Brown, technology is a critical part of delivering care that works for both patients and the practice. She encourages providers to choose platforms that are easy to use, aligned with their goals, and backed by strong support.
Above all, Dr. Brown’s passion lies in providing compassionate, personalized, and accessible care every day—ensuring her patients always come first.
“When operations run efficiently,” she says, “clinicians can focus more on care, patients are more satisfied, and the practice thrives financially.”
Want to experience Practice Management Bridge for yourself? Book a demo.