The ways in which businesses implement technology has evolved to the point that nearly every organization has assembled a stable of products — software, apps, tools — to make operations run more smoothly.
In healthcare, the choices you make about what to include in your tech stack have significant downstream effects, including the types of integrations that can be built, the skills needed to work the technology and the people you hire for those skills.
In March 2023, I moderated a panel of industry leaders at the Women in DSO Empower and Grow conference about building an internal technology stack. We sat down to talk about how to make the best decisions to ensure your practice and DSO grow. In this article, I’ll recap and review how to audit your current tech stack with an eye toward making it exactly what you need.
Successful companies leverage numerous apps to build the right technology stack for them. A typical DSO tech stack might include tools for scheduling, forms, payments and remittance.
But just as no two tech companies use the exact same suite of solutions, no two practices have the same patient population, business goals or even employee skillset. Sometimes two offices within the same practice might deal with sufficiently different variables to warrant unique technology stacks.
When building your tech stack, consider all your business needs. Do you want to bring in new patients grow your practice? Do you need to streamline billing? A few years ago, these dependencies weren’t necessary, but today, they are critical for thriving practices.
One of the many benefits of software is that it allows us the fluidity to change in response to specific needs. As your practice identifies challenges or your goals change, bolting on another piece of technology may seem like the solution.
But adding technology upon technology isn’t the answer — we all likely have smartphone apps that were once useful but we’ve now deleted or just ignore. They function perfectly fine, but don’t have any real-world utility. Technology solutions are similar – they may be functionally sound, but not useful in the way you need them to be.
Take time to understand your current tech stack before diving in to changing it. This becomes potentially complex as you aggregate practices into the DSO umbrella, so listen to your staff. They engage with these tools daily and likely know the strengths and pain points.
In particular, look for places in your workflow that still require manual effort or time-consuming tasks — these will more than likely point to opportunities. As technology solutions evolve, the likelihood increases that there is a solution out there that can make those tasks more effective and efficient.
Practice Management Bridge is a state-of-the-art platform that offers multi-location practices and DSOs a robust technology stack in one consolidated solution that keeps all your patient and payment data in one system.
Features such as text-to-pay, online payments and card-on-file combine with patient engagement tools for online scheduling, appointment reminders, and patient experience surveys. This integration covers all your finance, scheduling, reminder and digital payment needs. The result is an effortless user experience for both staff and patients.
Rectangle Health has been the choice of thousands of healthcare practices for over 30 years. Trust our experienced team to provide care, support and best-in-class service.
To learn more, contact us today.