Western Connecticut Health Network (WCHN) is a health network that has grown from 1 hospital to 3, with 80+ medical locations in the western Connecticut area.
WCHN’s growth reflects a common trend in the healthcare industry. The consolidation and affiliations have created the need for a single, comprehensive patient payment solution to provide consistency across the entire organization. WCHN’s legacy systems were non-compliant, with limited functionality and only specific to individual facilities.
WCHN partnered with Rectangle Health to implement a cohesive network to process point of service payments, internet-based payments, auxiliary services (parking, gift shop, donations), and more. Rectangle used a phased approach to train and educate the entire WCHN network on function and use of the new platform for complete ease of integration.
WCHN immediately saw a positive ROI, as well as increased satisfaction from employees and patients across the board. Since the system integration and partnership with Rectangle, WCHN has decreased total payment inquiries, filing problems, payment adjustments, and patient complaints.