Patients expect to receive immediate confirmation of their appointment after it’s booked; they can be left wondering and become anxious when they don’t. Once the details have been finalized, we send an email or text confirmation to the patient shortly after the appointment has been booked.
Typically delivered seven (7) days prior to an appointment. These are helpful when appointments are scheduled well in advance or when ample notice is needed for completing pre-appointment requirements such as lab work.
Typically delivered the day before an appointment, and always after the Primary Reminder. The Nudge can be sent to patients who have not previously confirmed or canceled and reinforces the importance of their response.
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