Access Explanation of Payment (EOP)

When an electronic insurance payment processes, the payment and remittance details are available within the PayerSync dashboard.

There are two ways to access EOPs.

View the Original EOP PDF

Availability: This option is only available for claim payments from certain payer partners. If View EOP is not available, follow the steps under View EOP Details Within PayerSync.

1. Go to the Claim Payments screen.
2. Click View EOP for the claim payment.
   The original EOP will open as a PDF in a new tab, where you can view, print, or save the document.
   Note: The EOP shows all claims included in that payment and may not be limited to a single claim or patient.

View EOP Details Within PayerSync

1. On the Claim Payments screen, select an insurance payment to view the list of claims included in that payment.
   You can sort and rearrange the columns on the Claim Payments screen to have greater control over the information display. See Sort and Rearrange Columns on the Claim Payments Screen for more information.
2. To view the EOP, including adjustment details and Remark Codes, select a claim.
   
3. On Claim Details, view the claim-line level details. Hovering over a remark code displays the full description.
   
   
4. (Optional) Download or print the EOP for your records or for uploading to your practice management system (PMS).
   1. Click Download to open the print preview.
      
   2. In the print preview modal, choose to save the EOP as a PDF or send it to a printer, depending on your needs.