In a recent interview with Authority Magazine’s Luke Kervin, Rectangle Health’s Chief Technology Officer, Michael Peluso, shared his perspective on the current healthcare landscape and how digital payment solutions create organizational efficiencies and enhance the patient’s journey. Taking into account the complexity of the healthcare industry, especially during COVID-19, he explores the role healthcare technology plays in improving communication between practices and patients and encouraging patients to pay for services rendered in flexible ways. In the article, Peluso identifies five changes the US healthcare system should make:
Digitizing payments to meet patient and practice expectations
Consolidating vendor systems into one platform for ease and efficiency
Communicating with patients on mobile devices to build awareness
Promoting digital check-in and registration to create a frictionless patient experience
Offering patients flexible payment options that cater to patient payment preferences
In addition, Michael Peluso discussed how healthcare practices can address the patient payment expectation, defined by patients not knowing when, where, or how to pay for care, by implementing Rectangle Health’s solutions to secure payment early in the patient’s journey. He also shares his expertise on how individuals, corporations, communities, and leaders can help put his recommendations for healthcare industry improvements into practice.
Michael Peluso is a career-long revenue cycle professional with advanced skills and expertise in the specification, development, and implementation of software technologies to accelerate the revenue cycle for health plans and healthcare providers ranging from small practices up to large regional enterprises. Prior to joining Rectangle Health in 2013, he also held senior leadership roles with multiple revenue cycle technology companies.
Mike’s portfolio of accomplishments includes the establishment of the Rectangle Health Enterprise Solutions division that serves health plans, hospitals and large multi-site physician groups by providing unique and customized patient payment solutions. He also migrated the Practice Management Bridge technology to a secure cloud-based platform that supports pre authorized healthcare processes and the latest chip-technology (EMV) credit and debit cards.
Mike holds a bachelor’s degree in health systems management from the University of Connecticut, and has completed graduate-level work in healthcare management with the same institution.
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